Case studies

Stories from real merchants, real carts, real recovery.

Pilot results from D2C brands, marketplaces, and high-traffic stores using elNudge in production.

Apparel · Bengaluru

Three carts saved in week one — and a Hindi voice callback they'd never seen before.

A D2C apparel brand piloted elNudge during their festive season launch. Within seven days, the engine recovered three carts that would otherwise have walked, and the Hindi voice callback became their most-talked-about feature internally.

+11.4%Conversion lift
3Carts recovered · wk 1
7 daysTo first signal
"
Within the first week, elNudge recovered three carts we would have lost. The Hindi voice callback is unlike anything I've seen.
— Founder · D2C apparel pilot
Home & living · Mumbai

Cut cart abandonment on the highest-AOV products by a quarter.

A premium home goods retailer struggled with hesitation on items above ₹15,000. elNudge's intent engine spotted comparison-and-leave behaviour and fired a warmth-toned nudge with shipping and return clarity at the inflection point.

-26%Cart abandonment
+₹4.2LRecovered in 30 days
2.1×Voice CSAT vs chat
"
It's the first tool that didn't make our checkout feel like a haggling room. The nudges read like a thoughtful sales associate.
— Head of Growth · Home goods pilot
Electronics · Delhi NCR

Recovered double-digit revenue from compare-and-bounce sessions.

An electronics seller saw 40% of high-intent sessions bouncing after a comparison view. elNudge identified this pattern in two days and started nudging with side-by-side specs and a single, contextual answer.

+18%Add-to-cart rate
−34%Compare-and-bounce
14 daysPilot to live
"
For the first time, our chat tool earned its keep on the product page — not the support page.
— Ecom Lead · Electronics pilot
By the numbers

Across pilots, the pattern holds.

+14%
Average conversion lift across pilot merchants in the first 30 days.
−28%
Average cart abandonment reduction on product pages above ₹5,000.
2.4×
Engagement on proactive AI nudges versus traditional reactive chat widgets.

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