How it works

58 of 65 leads captured by elNudge. Here’s how.

REAL · Climate Naturals · 12 days

A chatbot says what you scripted. elNudge picks the moment and the words.

yourshop.in/wool-shawlSample shop
Handwoven wool shawl
Handwoven wool shawl
₹2,400
Colour
Back and forth: grey ↔ blue
Grey or blue? The grey goes with almost everything, and both are in stock.
Written live for this visitor
1It watches

It notices what each visitor does.

Live, on every page. Bot traffic is ignored.

How long they stay
How far they scroll
What they read
The colour or size they pick
Going back and forth
Going quiet
About to leave
Coming back
And when to stay quiet:at least 15 seconds between messages · backs off when someone closes one
2It speaks

It speaks first. In its words, or yours.

When interest peaks, it writes a message for that visitor, in their language. When they’re about to leave, it shows your offer.

Its words, written live
From the page they’re on, the colour they picked and what they read, using your catalogue.
Still deciding? The grey one is our softest, and it’s back in stock.
Written live for this visitor
Your offers, at the right moment
Exit offer, Spin to Win, banner: written by you with the Coach, shown only to the right visitors. Your discounts, always.
Before you go, spin for a surprise.
15% off · added to your cart
Your offer · approved in the Coach
3It answers

Every channel. One inbox.

It replies in seconds, day or night, only from your products, prices and FAQs. When it doesn’t know, it says so, and you can step in with one click.

Website
WhatsApp
Instagram
Messenger
Comments
InboxReplies in seconds
How much is delivery?
Instagram post comment · 11:42 pm
Free delivery above ₹999. I’ve sent you the details.
elNudge · replied in 3 sec
Is the grey shawl in stock?
WhatsApp · Sun 9:30 pm
Yes, 6 left. Want the link to order?
elNudge · replied in 2 sec
Can you deliver to Dubai?
Website chat · now
I don’t have that in your policies, so I won’t guess. Let me get the team.
elNudge · says when it doesn’t know
Meera stepped in · one click
4You see everything

Your business questions, answered.

Not just numbers: what to do next.

Examples from a sample shop.Plus 40+ more reports: what customers ask, best sellers, busiest times, journeys, export to Excel…

Live in minutes.

Step 1
Add it to your store
The Shopify app, or one line of code on any website. Your products, prices and FAQs come in.
Step 2
Set it up with the Coach
Tell it about your shop in your own words. It drafts your offers and messages. You Apply.
Safe for your shop and your shoppers
Won’t slow your shop
It loads in the background, after your page. Your shop stays as fast as it is today.
Your shop only
No third-party cookies, no tracking across sites, no fingerprinting.
Never sold
Visitor data is never sold, used for ads, or used to train AI.
Respects consent
Where your cookie banner asks, it waits for the visitor’s yes.
Official Meta connections
WhatsApp, Instagram and Messenger connect through Meta’s official login and API.

Questions.

Do I need a developer?

No. Paste one script tag before </head>, or connect your Shopify store. Most shops are live in minutes.

Which websites does it work on?

Any website. That includes Shopify, WooCommerce and Wix.

How does it know my products and prices?

It syncs your Shopify catalogue, and reads the price lists and answers you add. When a price changes, update it once and every reply uses the new one.

Which channels come into the inbox?

Website chat, WhatsApp, Instagram, Messenger and post comments, all in one inbox.

How fast does it reply?

In seconds, at any hour. Late at night and on Sundays too.

Can I see what a shopper is doing right now?

Yes. The live view shows the page they’re on, and the live map shows every shopper on your site at once.

Can I see which campaign a visitor came from?

Yes. Every visit is tagged by its utm_campaign, utm_term and utm_content, or by Meta’s campaign, ad set and ad names, so you can compare campaigns, ad sets and ads by visitors, leads and orders.

Can I see cost per lead and return on ad spend?

Yes. Enter your ad spend or import the Ads Manager CSV. elNudge matches spend to each ad by its id, or else its name, and shows cost per lead, cost per order and return on ad spend.

How do I know elNudge brought the lead?

The visitor to nudge to lead funnel counts the leads that came after a nudge. At Climate Naturals, 58 of 65 website leads came after one.

What does nudge CTR mean?

The share of nudges shown that led to a click or a chat reply. Above 15% is healthy, and above 25% is excellent.

Are bot visits counted?

No. Bot visits are hidden from your numbers, and you can show them with one click.

What counts as a unique visitor?

A different person who visited in the period. New means a first visit; returning means they came back after a gap of 30 minutes or more. One person on two devices counts twice.

Which period should I look at?

Switch between the last 7, 30 and 90 days. Use 30 or 90 days for trends, since a single week can be noisy.

Turn browsers into buyers.

An AI concierge for your online shop, on every channel.

Try it free → See pricing →
A product by elSapiens