Refund & cancellation policy · elnudge.com/refund

Cancel any time. Refunds in plain words.

This policy explains how you can cancel elNudge and when we refund a payment.

Last updated · 15 October 2026 · Terms of service →

1. Who this policy covers

This policy applies to payments made to elSapiens Private Limited ("elNudge", "we") for elNudge subscriptions and add-on packs bought on elnudge.com or in the elNudge dashboard. It forms part of our Terms of Service.

If you pay through the Shopify App Store, Shopify bills you on our behalf. Refunds for those charges are issued through Shopify, under the same rules below.

2. Free trial

Every new account starts with a 14-day free trial. No card is required to start it. If you cancel during the trial, you are not charged anything. Use the trial to judge the results on your own store before you pay: once you are on a paid plan, we do not refund fees because results fell short.

3. Cancelling a subscription

  • You can cancel at any time from Dashboard → Settings → Billing, or by emailing support@elnudge.com from your account email.
  • Cancellation takes effect at the end of your current billing period. You keep full access until then, and you are not charged again.
  • After the paid period ends, your account becomes read-only and your data is kept for 30 days so you can come back.

4. When we refund

  • Duplicate or wrong charges. If you were charged twice, or charged an amount you did not authorise, we refund the extra amount in full.
  • A plan we could not activate. If your plan or pack is not active within 24 hours of a successful payment and we cannot activate it, we refund the payment in full (see our Service Delivery Policy).
  • If we stop the service. If we discontinue the service, or you reject a material change to our terms, we refund the unused part of any prepaid period on a pro-rata basis.

5. What we do not refund

  • The unused days of a plan after you cancel. You keep access until the period ends instead.
  • Add-on packs (AI conversations, WhatsApp nudges, voice minutes) once they are added to your account, except for duplicate or wrong charges.
  • Except as stated in section 4, fees already paid are not refundable.

6. How to ask for a refund

Email billing@elnudge.com from your account email with:

  • your account email and business name,
  • the invoice number or payment ID, and the date and amount,
  • the reason for the request.

We reply within 2 business days and decide within 7 business days.

7. How refunds are paid

Approved refunds go back to the original payment method (card, UPI, net banking or wallet). We start the refund within 2 business days of approving it. Your bank or card issuer usually credits it within 5–10 business days. We do not pay refunds in cash or to a different account.

8. Contact

Billing: billing@elnudge.com
Support: support@elnudge.com
Phone: +91 94001 09889
Company: elSapiens Private Limited · Bengaluru, Karnataka, India · All contact details →