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Configure agent name & tone

Set your agent's name, greeting style, tone, and language preference in the elNudge dashboard.

Your AI agent is the face of your brand in every nudge and chat conversation. elNudge lets you control how the agent introduces itself, the tone it uses, and the language it defaults to.

Where to find it

Dashboard → your site → AI Persona

What you can configure

Agent name

The name displayed to visitors in:

  • The widget header (e.g. "Chat with Priya")
  • Nudge messages (e.g. "Priya here — can I help you find the right size?")
  • The exit-intent modal ("Chat with Priya before you go")

Choose a name that fits your brand. Some merchants use a human-sounding name to make interactions feel personal; others use a brand-aligned name like "Aria from FreshKart". Either works — keep it short and easy to read.

Greeting style

The first message a visitor sees when they open the chat. You can write your own or choose from a set of suggested starters. Keep it conversational and relevant to your store.

Examples:

  • "Hey! Looking for anything in particular today?"
  • "Welcome — I can help you find the right product. What are you shopping for?"
  • "Hi there! Ask me anything about our range."

Tone

The tone controls how the agent phrases its messages throughout the conversation.

ToneWhat it sounds likeGood for
ProfessionalClear, polite, measured. Avoids contractions and slang.B2B, premium or luxury brands, healthcare, finance
FriendlyWarm and approachable. Conversational but not informal.Lifestyle, D2C, fashion, home goods
CasualRelaxed and direct. Uses contractions, everyday language.Youth brands, streetwear, snacks, gaming

The tone applies to all agent-generated messages — nudges, chat replies, and follow-ups. You can change it at any time and the change takes effect immediately for new sessions.

Language preference

The default language the agent uses when it cannot detect the visitor's browser language.

elNudge supports 27 languages including:

  • en-IN — English (India)
  • hi-IN — Hindi
  • ta-IN — Tamil
  • te-IN — Telugu
  • kn-IN — Kannada
  • mr-IN — Marathi
  • bn-IN — Bengali
  • gu-IN — Gujarati
  • and more — see the full list in Dashboard → Settings → Voice

When a visitor's browser language is detected and is one of the 27 supported languages, the agent switches to that language automatically — regardless of your default setting. The language preference you set here acts as a fallback for visitors whose browser language is unsupported or cannot be determined.

Tips

  • Keep the agent name to 1–2 words. Long names get truncated in the widget header on mobile.
  • The exit-intent modal always shows "Chat with {name}" — make sure the name reads naturally in that context.
  • If your store sells across multiple language markets, set your primary language as the default and rely on auto-detection for the rest.
  • Tone can be changed at any time without affecting historical conversations.