Voice minutes & overage
How voice minutes are counted, what is included per plan, and how overage is billed.
elNudge's AI chat widget supports voice — visitors can speak to the AI agent instead of typing. Voice usage is metered separately from sessions, with a monthly allowance included on every paid plan.
Included voice minutes per plan
| Plan | Included per month |
|---|---|
| Starter | 60 minutes |
| Growth | 300 minutes |
| Scale | 1,000 minutes |
| Enterprise | Custom |
How a voice minute is counted
A voice minute begins the moment the visitor opens the microphone (taps the mic button in the chat widget) and ends when the AI finishes its spoken response.
Only active voice exchange is counted:
- Idle time in the chat widget (before or between voice turns) is not counted.
- Text-only chat is not counted toward voice minutes.
- If the visitor starts speaking and then cancels before the AI responds, the partial exchange is still counted from mic-open to cancel.
Voice minutes are rounded up to the nearest whole minute per conversation turn.
Overage rates
If your site uses more than the included minutes in a billing month, overage is charged at the end of the month at the following rates:
| Plan | Overage rate |
|---|---|
| Starter | ₹15 per minute |
| Growth | ₹12 per minute |
| Scale | ₹10 per minute |
Overage charges appear as a separate line item on your next invoice.
Monitoring voice usage
Go to Dashboard → Analytics → Voice Usage to see:
- Minutes used in the current billing period
- Minutes remaining before overage begins
- A day-by-day usage chart
- A breakdown by site (if you have multiple sites on the account)
Setting a monthly voice cap
To avoid unexpected overage charges, you can set a hard cap on voice minutes:
- Go to Dashboard → Settings → Voice.
- Enter a value in the Monthly cap field.
- Click Save.
When the cap is reached, the voice interface is automatically disabled for the rest of the billing month. Visitors will still be able to use text chat. The cap resets at the start of the next billing period.
You can set the cap anywhere between 1 minute and 10 × your included allowance. Setting the cap to your exact included amount effectively prevents any overage.
Frequently asked questions
Does voice quality vary by plan?
Yes. Starter plan uses browser-native text-to-speech. Growth and Scale plans use higher-quality AI-powered voices. Enterprise plans can configure a custom voice. See the v0.9 changelog for details.
Is voice available in all languages?
Voice is supported in all 27 languages that elNudge supports. See v0.9 changelog for the full language list.
Does Firefox support voice?
Firefox does not support the browser microphone API required for voice input. On Firefox, the voice button is hidden and visitors use text chat automatically.
Can I disable voice entirely?
Yes. Go to Dashboard → Settings → Voice and toggle Enable voice off. This disables the microphone button across all sessions for that site.